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Mostrando entradas con la etiqueta tripadvisor. Mostrar todas las entradas

2 de septiembre de 2011

Google, Facebook and TripAdvisor on what’s next for online travel

Which emerging trends will fizzle, and which will pop? What is the most significant opportunity (or critical threat) that our industry faces? Which disruptive forces will re-shape the online travel landscape as we know it in the next years?
Here are Rob Torres', Head of Travel, Google three predictions for online travel in 2012:

1) Aggressive consumer adoption of the mobile platform as a booking vehicle for travel - The growing adoption of web-enabled mobile devices is revolutionizing how many companies do business. Travel brands have an opportunity to take advantage of this trend.

- The number of mobile users researching travel is expected to grow 51% in 2012.
- 34% of all US smartphone users research from their mobile device
- 23% of all international travelers use mobile check-in for flights
- By 2012 18% of mobile users will also book from their smart device.

2) 2009 all over again....Travel shoppers will continue to search for deals and discounts at record levels. In 2012 consumers will again be willing to invest more time in the research process in order to save money – they will look for the best deals they can find, to get the most bang for their buck. Flash sale sites will continue to flourish....especially in the travel space.

3) Product innovation in the travel space will emerge for the first time since the entrance of OTA's in the late 90's. When you look across the phases of the travel cycle - Dreaming, Researching, Booking, Experiencing and Sharing - the potential for innovation, particularly in the early stages of dreaming and researching is astounding. In 2012 you will see quite a few travel start-ups emerge that attempt to capitalize on this opportunity.

Get the full story at EyeForTravel

Editor: Alex Rojas writes articles related with technology, social media and marketing. Sponsored by Costa Rica Hotels, Motor de reservas en linea and Travel to Costa Rica

25 de agosto de 2011

5-star online hotel reviews go for $5

As online retailers increasingly depend on reviews as a sales tool, an industry of fibbers and promoters has sprung up to buy and sell raves for a pittance, writes The New York Times.
“For $5, I will submit two great reviews for your business,” offered one entrepreneur on the help-for-hire site Fiverr, one of a multitude of similar pitches. On another forum, Digital Point, a poster wrote, “I will pay for positive feedback on TripAdvisor.” A Craigslist post proposed this: “If you have an active Yelp account and would like to make very easy money please respond.”

The boundless demand for positive reviews has made the review system an arms race of sorts. As more five-star reviews are handed out, even more five-star reviews are needed. Few want to risk being left behind.


What is your opinion?

Get the full story at The New York Times

Editor: Alex Rojas writes articles related with technology, social media and marketing. Sponsored by Costa Rica Hotels, Motor de reservas en linea and Travel to Costa Rica

12 de julio de 2011

The reliability of user–generated hotel reviews



If online review sites were both unreliable and mistrusted, they would quickly become irrelevant. Even if online review sites were trusted by consumers but were significantly unreliable, they would not provide any value to customers and would quickly lose their audience. A new study shows now that neither is the case.

As online reviews have grown in popularity, attacks regarding their authenticity and trustworthiness have increased. TripAdvisor, the leading online review site for hotels, has been criticized for allowing reviews to be posted by anyone about any hotel, without needing supporting evidence. In an attempt to evaluate the legitimacy of these concerns, we compared results from TripAdvisor reviews with the Market Metrix Hospitality Index (MMHI), a well known hotel customer satisfaction panel in operation since 2001. Customer evaluations for 67 hotels were directly compared using TripAdvisor and MMHI data for 12 months. The results indicated that these sources provide consistent results by property although more variability was identified in the TripAdvisor reviews. This study should help address questions raised about the credibility of user–generated reviews and review sites.

Several years ago TripAdvisor partnered with Market Metrix to create a customer satisfaction scoreboard designed for the needs of hotel managers. The key metric used is the Customer Satisfaction Index (CSI), which is a new score that rates each TripAdvisor review from 0–100 based on 7 questions from the TripAdvisor survey. The CSI score makes it easy to compare results to local benchmark sets and determine which reviews require immediate action. Different from TripAdvisor's Popularity Index, the CSI score allows reviews to be compared to any competitors and trended over time. A satisfaction scoreboard for each hotel is displayed on the property's hotel manager page on TripAdvisor.com. For this research study the CSI score was the metric used for TripAdvisor Reviews.

The hotels used in this comparison were selected on the basis of their location, brand and type to achieve a diverse mix. Each hotel also must have received a sufficient number of responses. Statistical analysis was conducted to compare the similarity of scores for each hotel, the distribution of the data, and the change in scores.

The most significant conclusion of this study is that the mean scores of hotels track very consistently and closely between TripAdvisor (CSI) and MMHI. This indicates that, when taken as a whole, the reviews for a particular hotel are a reliable measure of average customer satisfaction of that hotel, given adequate sample size. However, the variability of scores was found to be slightly greater among TripAdvisor hotels. TripAdvisor reviews were more spread out with more high scores and more low scores. While some persons may appreciate reading a wider range of reviews about a hotel, extreme observations may be distracting or even distort consumer perception.

Why would TripAdvisor CSI Scores have higher variance than MMHI? Differences in survey methodology (number of questions, scoring, and sample selection) all play a role in differences in variance between these two sources. The fact that TripAdvisor surveys come from customers who are not part of a sample–controlled panel but are motivated by many different experiential and psychographic factors could be a source of variance. For example, it is logical that individuals who have had either an exceptionally good or bad experience would be more inclined to post a review, but individuals across the satisfaction scale would likely participate in a sample–controlled panel study. This would lead to higher variance among TripAdvisor reviews.

If online review sites were both unreliable and mistrusted, they would quickly become irrelevant. Even if online review sites were trusted by consumers but were significantly unreliable, they would not provide any value to customers and would quickly lose their audience. Our findings show that neither is the case. Review sites are gaining in popularity as customers are clamoring for more peer–to–peer support.

Consumers, in general, trust established review sites. And at least TripAdvisor, based on this study, is a reliable source for obtaining customer satisfaction information of a given hotel. Therefore, UGC will increasingly reduce the impact of traditional marketing and sales efforts and add value to strategies that will increase the customer experience and ultimately the scores of hotel reviews.

Related Link: Market Metrix


Editor: Cristian Segura writes articles related with technology, social media and marketing. Sponsored by Costa Rica Hotels, Motor de reservas en lineaandTravel to Costa Rica

3 de junio de 2011

Google ofrece botón +1 para toda la web

Añade el botón +1 en tus páginas para destacar tu sitio web
El botón +1 permite a los usuarios recomendar tu sitio web en las búsquedas de Google.

Google anunció hace poco que su botón +1 estará disponible para toda la web, así que puedes esperar verlo en muchas páginas dentro de poco.

El gigante de las búsquedas ya se ha asociado con varios sitio que han adoptado el botón +1. Entre estos encontramos a AddThis, Mashable, The Huffington Post, Rotten Tomatoes, Nordstrom, O'Reilly, Reuters, The Washington Post, Best Buy, TechCrunch, y Bloomberg. En cuanto a sus propias propiedades, Google dice que el botón será incorporado al Android Market, Blogger, Product Search, y YouTube.

Hace menos de tres menes, Google agregó el botón +1 a su motor de búsquedas, el cual permite a los usuarios votar para el ascenso de los resultados de búsqueda. El nombre ‘más uno’ viene de foros y grupos de discusión donde el termino es comúnmente usado para indicar concordancia con el post anterior.

De esta manera Google permite a sus usuario votar por paginas y avisos publicitarios que aparecen en sus resultados de búsquedas. La compañía muestra las paginas que tú y tus contactos han votado +1 para que puedas ver quien recomienda que y puedas decidir mejor qué hacer (tienes que haber ingresado a tu cuenta Google).

Con la expansión de hoy Google tendrá acceso a aun mas información sobre que contenido apruebas. Esto ayudará a que la compañía mejore sus resultados de búsqueda, gana más dinero con publicidad, y en general mine información a una mayor profundidad. En resumen, este botón es la respuesta de Google al botón Like de Facebook.

“Si eres un webmaster, puedes copia el código para el botón +1 y aprender más sobre su implementación en nuestra página +1 para webmasters,” dijo un portavoz de Google en una declaración. “Esperamos que estés de acuerdo con los botones +1 que harán que sea aun mas fácil recomendar contenido a tus amigos y contactos, y hará que los resultados de búsqueda sean de más ayuda y relevantes.”


Editor: Cristian Segura writes articles related with technology, social media and marketing. Sponsored by Costa Rica Hotels, Motor de reservas en linea and Travel to Costa Rica

9 de septiembre de 2010

TripAdvisor launches private-sale site for highly-reviewed hotels

A subsidiary of TripAdvisor has launched SniqueAway.com, a new private-sale site offering special deals at hotels that earn a minimum four-star rating out of five on its review site. The site will be restricted to a limited group of members who will be allowed to invite their friends to take part in the deals.
SniqueAway promises that the deals offered on its site will be offered only to those hotels that earn a minimum four-star rating classification and a minimum four out of five TripAdvisor review rating.
There’s a catch, though: the private-sale site will be restricted to a limited group of members, who will be allowed to invite their own friends to partake of the deals. The site is accepting new members, although there is a waiting list, a site spokeswoman said. Technically, the site is owned by Smarter Travel Media, which in turn is owned by TripAdvisor Media Group and by TripAdvisor LLC.
“We are letting our members decide how big the community becomes, just like we are letting the people tell us which hotels we should feature,” David Krauter, the general manager of SniqueAway, added in an email. “Occasionally, we will let folks off the wait list as well, but access is not immediately guaranteed.”
Get the full story at PCMag.com
Here is SniqueAway.com’s launch press-release:
Smarter Travel Media Partners with TripAdvisor to Launch SniqueAway Private Sale for Travel
BOSTON, September 7, 2010 – Smarter Travel Media, a TripAdvisor Media Group company, launches SniqueAway, where for the first time, private sale meets crowd sourcing approval by creating the first members-only site where each offer is endorsed by the people. All hotels featured on SniqueAway have earned a minimum four-star rating classification (exceptions apply for smaller properties without a star rating) and four out of five review ratings on TripAdvisor. Corresponding hotel reviews are shown alongside limited-time, members- only offers providing a quick view into how other travelers view the hotel making it easy to book a room before they sell out. To build membership, SniqueAway will also rely on the wisdom of the crowd to spread the news, since to be a member, one must be invited by another member. Information on alluring SniqueAway deals at deep discounts can be found at SniqueAway.com and SniqueAway.com/press.
“We‘ve watched and learned and now we‘re ready to party with the players who have proven the private sale model is a winner,‖ said Massimo De Nadai, General Manager for Smarter Travel Media.
Take it from some of the best journalists in the business, the private sale space is getting even hotter:
“Luxury hotels have long aimed for an image of exclusivity — setting prices beyond the reach of most travelers.” (Michelle Higgins, The New York Times) “If you‘re new to the private-sale game, the way it works is that you have to become a member (it‘s free) to view a website‘s sales. Once you‘re in the club, a world of hotel discounts awaits.” (Jen Leo, Los Angeles Times’ Daily Travel & Deals Blog) “They may be the ultimate tool for travelers who want to enjoy luxe for less.” (David Armstrong, TheStreet.com) “For starters, they aim for an image of exclusivity, with ̳invitation only‘ setups and a strategy of preventing their wares from showing up in search-engine results. And they amplify those elements of bargain-focused shopping that some people find fun and exciting.” (Rob Walker, The New York Times Magazine)
“A few years ago Delta Airlines offered surprise getaway fares; every week about midweek the airline would publish a list of destinations and absurdly low prices.” (Jonathan Ramsey, Luxist.com) “Over the past year or two, at least a half-dozen sites have been launched that bring the designer sample sale concept online.” (Carolyn Bigda, David Futrelle, Amanda Gengler, Ismat Sarah Mangla, and George Mannes, Money Magazine) “Visits to a custom category of 17 websites offering Online Flash Sales increased 235% year-over-year for the week ending April 24, 2010.” (Heather Dougherty, Hitwise Webblog)
“The Password is membership.” (Michelle Higgins, The New York Times) “While numerous sites swear numerous oaths about being the finest in sybaritic escapes, as is always the case in these matters, only a few have a worthy insider’s eye on luxury destinations. What’s more, some of them offer insider deals so you can do more with your time away – or maybe do less and feel better about it.” (Jonathan Ramsey, Luxist.com) “The urgency and limited quantities are supposed to stoke desire, and it’s working. Welcome to the sport of private online flash sale shopping.” (Booth Moore, Los Angeles Times) “But hurry – inventory is limited so check upcoming destinations and pick your preferred days before the sale begins.” (Ann Hynek, FOXBusiness.com)
“Hotels like the private sales, which because of the membership requirement, generally don‘t appear in online searches or aggregator sites. This helps maintain the idea of a velvet rope around the deals.” (Michelle Higgins, The New York Times) “Customers like belonging to an exclusive group, and when offered a special deal via a limited-time event, the experience becomes even more exclusive and exciting. The events only run for a limited time and each event has limited inventory, so it is first-come, first-serve.” (Adam Michelson, E-Commerce Times) “Online private sales is a growing business model that is rapidly becoming a staple of online shopping. (They) are quickly gaining millions of users each and attracting significant amounts of venture funding.” (Leena Rao, TechCrunch.com)
“It’s official! Travel ̳sample sales‘ are now a thing.” (JetSetCD, Jaunted.com) “Looking for a hot deal on a hip hotel or luxury resort? What are you waiting for — an invitation?” (Rob Lovitt, MSNBC.com)
Related Link: SniqueAway.com

19 de mayo de 2009

Marketing Internet

Dentro de las tendencias para subir el nivel de conversión (convertion rate), se encuentra la internet social: facebook, twitter, flickcr, etc.. Recordar tener buenas referencias en tripadvisor.com, ya que eso impulsa el proceso de compra. Un consejo adicional: brindar la mayor confianza en el proceso de compra: candado seguro, políticas claras, precios, ofertas, eliminar nuevas ventanas.