Top 5 mistakes most hotel social media accounts contain

Social media together with the hospitality industry can make a great pair. Too bad very few hotels actually know how to make that happen. Instead, the hotels’ social media strategies are full of mistakes, which results in countless number of missed opportunities.

No proper signage at the property: Many hotels that have social media presence either hide it in an offline   world on purpose or do so unintentionally. The hotel may have a Twitter and Facebook account, yet when you are staying at the hotel, you would never know. Does it make any sense? No, but it often is the case. Having signs at the front desk, on the flyers, newsletters, feedback cards, receipts etc. would go a long way when it comes to encouraging the existing customers to join the hotels’ social media world. Without the signs, the hotels make the customers dig deep, which is something very few will do.
Doubtful or non-existing widgets on the hotel’s website: Many hotels with Twitter, Facebook, YouTube etc. accounts don’t link them properly to their website. The widgets (small icons) are either not there or hard to notice. Even worse, some hotels don’t even link their social media accounts to the website at all. Talking about hindering your social media strategy.
Let’s copy all other marketing materials: When you look at Four Seasons (twitter.com/fourseasons) for example, all you see are the stiff updates made out of everything you can learn from the website or printed marketing materials. Whoever runs this account doesn’t realize what my Twitter friend, @iconic88, once tweeted: “The power of Twitter is in your sharing, not your selling.” The social media channels are unlike any other marketing channels and have their distinctive advantages, like first-hand contact with existing & potential customers, so copying other marketing messages should be a secondary factor.
Get the full story at OnlineFantastic’s Blog

Marketers Guide to Website Redesign

Keith Moehring is business development manager and consultant at PR 20/20, an inbound marketing agency and HubSpot Partner. You can follow him on Twitter at @keithmoehring. He also actively contributes to http://www.PR2020.com/blog.
A website is the cornerstone of any marketing campaign. It is the place where customers, prospects, media, competitors, investors, peers and job candidates turn to first when learning more about your organization and its products or services.

Because of this, it’s essential that marketers take a leadership role in any company website redesign project.
To help you avoid any common missteps, we’ve developed a free ebook — “A Marketer’s Guide to Website Redesign.” The ebook details the six main steps involved in the website redesign process, from the perspective of a marketer who doesn’t have a technology background.

1. The Prep

To avoid delays, take the time to gather all necessary information upfront, before it is needed. Items to gather include:

• Analytics tracking codes.
• Logo file in a vector format (i.e. .EPS, .AI, or .CDR).
• Main contact information for current website host.
• Google Webmaster Central, Bing Webmaster Center and Yahoo SiteExplorer verification codes.
• Branding guidelines and all relevant collateral documents.

2. Discovery

Collaborate with all website stakeholders (i.e. C-level executives, marketing department, sales department, and IT) to define the most important aspects of your new site, including:

• Buyer personas.
• Site objectives.
• Calls to action.
• Color scheme.
• Page layout and design preferences.
• Site features and functionality.

3. Design & Structure

To help communicate your vision of the new website, develop a comprehensive creative brief, detailing everything you defined in phase two. Your web team will use this as a guide when designing and building out your new site.
At minimum your creative brief should include:

• Graphic sitemap outlining all pages on your site, including main navigation options.
• Page layout and design preferences, with screen shots or URLs of examples.
• Color scheme, including primary, secondary and accent colors.
• Navigation options you want available on the site.

4. Content & Optimization

Visitors don’t come to your site for the cool design or fancy navigation; they come for the content. Develop content that is concise, scannable and engaging. It needs to deliver key messaging quickly and clearly, and then drive visitors to take a desired call to action. To help this content get found, it also needs to be optimized avoid priority keywords.
When developing content, consider the following suggestions:

• Create a keyword map that assigns each page on your site a priority keyword (or two) for which it will be optimized.
• Define the tone and style of your content.
• Assign the development of website copywriting to your team’s strongest writer (avoid using multiple authors).
• Optimize each page after the content has been created.

5. Build Out & Quality Assurance

This is the phase where all your hard work comes to fruition. It includes populating the site with all content, setting up 301 redirects, and completing a thorough review of the site to ensure that everything displays and works properly.
To streamline the upload process:

• Create an upload cheatsheet that will serve as a how-to guide for adding content into your content management system (CMS).
• Before loading content, create all the pages first, and organize them according to your sitemap.
• Upload all images and graphics into a designated folder in the CMS so they are easy to locate when it comes time to add them to a page.
• Put together a team internally to upload all content and formatting into the web pages.
• Perform a quality assurance by checking to make sure all formatting is correct, all links and features work, and that everything displays properly across all browsers.

6. The Launch

Finally, launch the new website and ensure it is being indexed accurately by Google and other search engines. To do this, take the time to:

• Check that all 301 redirects are working.
• Log into each search engine’s webmaster center to confirm all verfication code is installed properly, and then submit your XML sitemap.
• Verify that all analytics tracking code is installed.
• Review Google Webmaster Tools every few days to ensure there are no pages Google had indexed on your old site that it can no longer find.